Who we are and how to contact us
studionira.com and our mobile applications via the Apple App Store and Google Play Store (together the site) are operated by Studio Nira LTD (We). We are registered in England and Wales under company number 16747720 and have our registered office at 40 Barnard Road Bowthorpe Employment Area, Norwich, Norfolk, England, NR5 9JB.
Our main trading address is 40 Barnard Road Bowthorpe Employment Area, Norwich, Norfolk, England, NR5 9JB.
We are a limited company.
To contact us, please email hello@studionira.com.
By using our site you accept these terms
By using our site, you confirm that you accept these terms of service and that you agree to comply with them.
If you do not agree to these terms, you must not use our site.
We recommend that you print a copy of these terms for future reference.
There are other terms that may apply to you
These terms of service also refer to our Privacy Policy https://studionira.com/privacy, which explains how we collect, use and store your personal data.
Membership and renewals
All digital content on the site is available for users to stream via memberships. Memberships are offered on either a rolling monthly or rolling annual basis and will automatically renew at the end of each billing period unless you cancel in accordance with these terms.
You may cancel your membership at any time via your account settings within the site or by contacting our Customer Service Team at hello@studionira.com. Cancellation takes effect at the end of your current paid billing period, and you will continue to have access to the site until that date.
If you cancel your membership, your user account will remain registered but without access to paid content or features after the end of the billing period, unless and until you purchase a new membership or you delete your account. Access to all content is provided exclusively through a paid membership.
Account Management
You may register for an account without purchasing a membership; however, access to paid content and features requires an active membership. You can review and update certain account information and preferences at any time within your account settings.
Following cancellation of your membership, your account will remain active as a free registered account. You will not have access to paid content or paid features, but we may make a limited selection of free classes available from time to time.
You may delete your account through your account settings or by contacting us at hello@studionira.com. Deletion is permanent and will remove your profile and associated data, subject to our legal retention obligations as described in our Privacy Policy. Deleting your account will also cancel your membership.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of service.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at hello@studionira.com.
Where to find information about us and our memberships
You can find everything you need to know about us and our memberships on the site before you order. We also confirm the key information to you in writing after you order, either by email or in your online account.
When you buy a membership from us, you are agreeing that:
We charge you when your membership begins and on each renewal, as explained during the order process.
You have a legal right to change your mind before accessing your membership.
You have rights if there is something wrong with your digital content.
We only accept memberships when we've checked them
We contact you to confirm we've received your request for membership, and we accept it when we confirm your membership details to you.
Sometimes we reject memberships
Sometimes we reject memberships, for example, because the membership was mispriced by us. When this happens, we will let you know as soon as possible and refund any sums you have paid.
Charges for your membership
We charge you when your membership begins, and on each renewal, as explained during the order process.
However, for some memberships we take payment at regular intervals, as explained to you during the order process.
Except as otherwise set out in these terms, memberships are non-refundable and no partial refunds or credits will be provided for unused periods within a billing period.
We may change membership pricing with effect from the start of a new billing period and will notify you in advance of any change that affects your renewal. If you do not wish to continue at the new price, you may cancel your membership before the renewal date.
We charge interest on late payments
If we're unable to collect any payment you owe us, we charge interest on the overdue amount at the rate of 5% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
We pass on increases in VAT
If the rate of VAT changes between your order date and the date we supply the membership, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
Discounts and Promotions
From time to time, we may offer discounts, promotional codes, or pricing specials for memberships. Any such offer is subject to the specific terms communicated with the offer and to these terms. We reserve the right to refuse, suspend, or revoke any discount, promotional code, or pricing special if we reasonably suspect misuse, fraud, or breach of these terms.
We're not responsible for delays outside our control
If our supply of your membership is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team at hello@studionira.com to end the contract and receive a refund for any memberships you have paid for in advance, but not received.
Your right to change your mind
You have 14 days after the date we confirm your order to change your mind about a purchase, but you lose this right when you start to stream the digital content provided as part of your membership. If you change your mind, contact our Customer Service Team at hello@studionira.com. We will refund you as soon as possible and within 14 days of you telling us you've changed your mind. We refund you by the method you used for payment. We don't charge a fee for the refund.
You can end an on-going contract
You may cancel your membership at any time via your account settings within the site or by contacting our Customer Service Team at hello@studionira.com. Cancellation takes effect at the end of your current paid billing period, and you will continue to have access to the site until that date.
You have rights if there is something wrong with your digital content
If you think there is something wrong with your digital content as part of your membership, you must contact our Customer Service Team at hello@studionira.com.
We can change memberships and these terms
Changes we can always make. We can always change a membership:
to reflect changes in relevant laws and regulatory requirements;
to implement minor technical adjustments and improvements, for example to address a security threat. These are changes that don't affect your use of the membership; and
to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates.
We can suspend supply (and you have rights if we do)
We can suspend the supply of a membership. We do this to:
deal with technical problems or make minor technical changes;
update the membership to reflect changes in relevant laws and regulatory requirements; or
make changes to the membership (see We can change memberships and these terms).
We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend supply, or tell you we're going to suspend supply, for more than 14 days, you can contact our Customer Service Team at hello@studionira.com to end the contract and we'll refund any sums you've paid in advance for memberships you won't receive.
We can withdraw services
We can stop providing the subscription for digital content at any time. We will let you know at least 14 days in advance and we refund any sums you've paid in advance for memberships which won't be provided.
We can end our contract with you
We can end our contract with you for a membership and claim any compensation due to us (including enforcement costs) if:
you don't make any payment to us when it's due and you still don't make payment within 30 days of our reminding you that payment is due; or
you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the membership.
We may make changes to these terms
We may amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 26 January 2026.
We may make changes to our site
We may update and change our site from time to time to reflect changes to our memberships, our users' needs and our business priorities.
Notification of Changes
Where we make material changes to these terms or to key features of the service, we will provide notice by email and/or by an in-service notification such as a pop-up or banner within the site. If you continue to use the service after the changes take effect, we will treat this as acceptance of the updated terms, unless you have notified us that you do not agree.
We may suspend or withdraw our site
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
How you may use material on our site
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy, download, share or repost any part of our site in breach of these terms of service, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms of service).
No text or data mining, or web scraping
You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):
Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our site or any data, content, information or services accessed via the same.
Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.
The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).
You shall not use, and we do not consent to the use of, our site, or any data published by, or contained in, or accessible via, our site or any services provided via, or in relation to, our site for the purposes of developing, training, fine-tuning or validating any AI system or model.
This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.
Rules about linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with these terms.
If you wish to link to or make any use of content on our site other than that set out above, please contact hello@studionira.com.
Acceptable Use
These acceptable use standards apply to any material you upload or share to our site or generate on our site (User Content). They also apply to any contact you make with other users on our site, links to our site, and any other ways you use our site.
You must comply with these standards in spirit as well as to the letter.
We will determine, in our discretion, whether any User Content or your use of our site breaches these acceptable use standards.
You may not use our site:
In any way that breaches any local, national or international law or regulation.
In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
For the purpose of harming or attempting to harm minors in any way.
To bully, insult, intimidate or humiliate any person.
To send, knowingly receive, upload, download, share, post, use or re-use any material which does not comply with our content standards.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
User Content:
Must be accurate (where it states facts).
Only contain opinions that are genuinely held.
Must comply with the law applicable in any country from which it is posted and to which the website is targeted.
User Content must not:
Be defamatory of any person.
Be obscene, offensive, hateful or inflammatory.
Infringe any copyright, database right or trade mark of any other person.
Include video content that has been or would be likely to be given an R18 certificate by the British Board of Film Classification (BBFC).
Include video content not suitable for BBFC classification.
Include material that might impair the physical, mental or moral development of persons under the age of 18.
Be likely to deceive any person.
Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
Contain illegal content or promote any illegal content or activity.
Be in contempt of court.
Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
Be likely to harass, upset, embarrass, alarm or annoy any other person.
Impersonate any person or misrepresent your identity or affiliation with any person.
Give the impression that the User Content emanates from us, if this is not the case.
Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
Be pornographic.
Illegal content
In addition, you must not use our site in any way that involves the following:
Terrorism.
Child sexual exploitation or abuse including grooming and child sexual abuse material.
Hate offences.
Harassment, stalking, making threats or abuse.
Controlling or coercive behaviour.
Intimate image abuse.
Pornography.
Sexual exploitation of adults.
Human trafficking.
Unlawful immigration.
Fraud and financial offences.
Proceeds of crime offences.
Drugs or psychoactive substance offences.
Firearms, knives and other weapons offences.
Encouraging or assisting suicide.
Foreign interference offences.
Animal cruelty.
Content very harmful to children
The following must not be uploaded, shared or generated directly on this service:
Pornographic content.
Content which encourages, promotes or provides instructions for suicide.
Content which encourages, promotes or provides instructions for an act of deliberate self-injury.
Content which encourages, promotes or provides instructions for an eating disorder or behaviours associated with an eating disorder.
Other content harmful to children
You must not upload, post, create on our site or share any of the following:
Content that is abusive and which targets any of the following characteristics: race, religion, sex, sexual orientation, disability, gender reassignment.
Content which incites hatred against people:
of a particular race (including colour, nationality, and ethnic or national origins, religion (including lack of religion), sex or sexual orientation;
who have a physical or mental disability; or
who have the characteristic of gender reassignment (meaning the person is proposing to undergo, is undergoing or has undergone a process (or part of a process) for the purpose of reassigning the person's sex by changing physiological or other attributes of sex).
Content which encourages, promotes or provides instructions for an act of serious violence against a person.
Bullying content.
Content which:
depicts real or realistic serious violence against a person (real or not);
depicts the real or realistic serious injury of a person (real or not) in graphic detail.
Content which:
depicts real or realistic serious violence against an animal (real or not);
depicts the real or realistic serious injury of an animal (real or not) in graphic detail;
realistically depicts serious violence against a fictional creature or the serious injury of a fictional creature in graphic detail.
Content which encourages, promotes or provides instructions for a challenge or stunt highly likely to result in serious injury to the person who does it or to someone else.
Content which encourages a person to ingest, inject, inhale or in any other way self-administer:
a physically harmful substance;
a substance in such a quantity as to be physically harmful.
Offences
You must not upload, post, create on our site, share or cause any uploading, posting, creation or sharing, of any of the following:
A grossly offensive, indecent, obscene or menacing message intending to cause offence, menace, distress or anxiety.
A false message knowing it to be false, intending to cause non-trivial psychological or physical harm to a likely audience, and with no reasonable excuse.
A message threatening death or serious harm while intending or being reckless as to whether the object of the threat would fear that the threat would be carried out.
Flashing images when it is reasonably foreseeable that an individual with epilepsy will see it and the sender intended that the individual would suffer harm and the sender has no reasonable excuse for sending the images.
A communication that intends to encourage serious self-harm.
An unsolicited sexual image, including a manufactured intimate image or "deepfake" intending the recipient to be caused alarm, distress or humiliation, or for the purpose of sexual gratification and being reckless as to whether the recipient will be caused alarm, distress or humiliation.
A sexually explicit deepfake.
Advertising
You must not upload, post, create on our site or share content containing any advertising or promoting any services or web links to other sites.
Hidden advertising (where a content creator has been paid or otherwise has an incentive to endorse a product but does not clearly identify the content as advertising) is not allowed on our site.
Reviews
Fake reviews are not allowed on our service. Fake reviews include reviews that conceal that the reviewer has been incentivised in some way to post the review, or where the review contains information that is false or misleading.
Uploading content to our site
Users may upload User Content only in designated community areas of the site, such as the community page.
We reserve the right to disclose your identity to anyone who is claiming that any content posted or uploaded by you to our site violates their intellectual property rights or their right to privacy.
We may moderate, restrict, or remove User Content and suspend or disable community features where we reasonably consider it necessary to protect users, enforce these terms, or comply with law.
If you wish to contact us in relation to content you have uploaded to our site and that we have taken down, please contact https://studionira.com/pages/faq.
Rights you are giving us to use material you upload
When you upload or post content to our site, you grant us the following rights to use that content:
A worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the website and across different media including to promote our site or the service forever.
User-generated content is not approved by us
Our site may include information and materials uploaded by other users. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.
Do not rely on information on this site
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
We are not responsible for viruses
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software.
You must not introduce viruses
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our site or any part of it. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site or any other equipment or network connected with our site. You must not interfere with, damage or disrupt any software used in the provision of our site or any equipment or network or software owned or used by any third party on which this site relies in any way. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
How we protect you from illegal content
This provision sets out what we do to protect you from illegal content.
We minimise the length of time for which terrorism content is present on the site by actively moderating the various upload channels. We will swiftly take down terrorism content when we find out about it.
We will minimise the length of time for which child sexual exploitation and abuse content is present on the site by actively moderating the various upload channels. We will swiftly take down child sexual exploitation and abuse content when we find out about it.
We will minimise the length of time for which other content that amounts to an offence is present on the site by actively moderating the various upload channels. This applies to content relating to assisting suicide, threats to kill, public order offences, harassment, stalking and fear or provocation of violence, drugs and psychoactive substances, firearms and other weapons, assisting illegal immigration, human trafficking, sexual exploitation, sexual images, proceeds of crime, fraud, financial services, foreign interference, animal welfare and offences relating to being involved in committing any of these offences (known as inchoate offences). We will swiftly take down such content when we find out about it.
What content and behaviours you should report
You can report or complain about the following content and behaviours:
Content you consider to be illegal.
When you think we are not dealing with illegal content or activity as we should.
Where you think our content reporting systems and processes do not easily let users report content they believe to be illegal and content they believe to be harmful to children and that is accessible to children.
When you think we have insufficiently considered the importance of protecting users' rights to freedom of expression or privacy.
Where your content has been taken down on the basis that it is illegal.
Where we have given you a warning, suspended, banned or restricted you in any way as a result of your content which we consider to be illegal content.
Technology we use results in your content being taken down, access-restricted or deprioritised and you think the technology has been used in a way not set out in our terms of service.
How to complain or report content
To enable us to investigate and provide a thorough response to your concerns, we will need to form a good understanding of the issues. We would welcome hearing from you by email with a brief explanation of:
• Why you feel dissatisfied with the service you have received.
• How you would prefer to be contacted about your complaint going forward.
• If there is anything in particular that you would like us to do to resolve your complaint.
Please address your concerns to hello@studionira.com. Should you require further information about our complaint process, please see our Privacy Policy for more details.
Your rights to claim against us if we suspend or ban your use of our service
If we suspend or ban you from using our service in a way that breaches these terms of service, you have a right to bring a claim against us for breach of contract.
Our responsibility for loss or damage suffered by you
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
We're not responsible for losses you suffer caused by us breaking this contract if the loss is:
Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.
Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
You have several options for resolving disputes with us
Our complaints policy. Our Customer Service Team will do their best to resolve any problems you have with us or our memberships please contact them at hello@studionira.com.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms apply to our contract
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it (other than someone you told us you were giving a membership to as a present) and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.